Final Quiz

True or False: A letter is a written message addressed to a person or organisation

True or False: Direct written communication implies a personal, one-on-one link between writer and reader and the expectation of direct feedback.

True or False: The receptionist has to complete what she is busy with before answering the phone

Select the correct answer: Define a “fax delivery report”

True or False: Employees can demonstrate accountability by implementing effective internal controls and providing adequate documentation.

Select the correct answer: A _________________ is a short internal office document written to draw attention within the organisation.

True or False: Separation of duties is one of the most critical portions of control procedures.

True or False: Reading involves being able to decode a written message

Select the correct answer: Which of the following basic email etiquette rules apply?

Select the correct answer: _______________ skills are an essential part of your telephone communication skills.

True or False: Some personal qualities that is expected to have as a receptionist include attentiveness and initiative

Select the correct answer: A receptionist is a person in _________________ position

Select the correct answer: An Internal control system is the policies and procedures managers use to…

True or False: The professional layout of a business letter is not important.

Select the correct answer: Most of the receptionists are expected to perform a variety of office duties including serving coffee or tea.

True or False: One of the noise barriers to written communication is Intercultural.

True or False: For good cash control, the custody of cash should be separated from the record keeping of cash.

Select the correct answer: I should down edit my email replies by…

True or False: Scanning involves careful reading to understand the meaning or importance of the communication.

Select the correct answer: When should I update my virus software?

Select the correct answer: The most serious limitation of internal control is….

True or False: Skimming involves rapid reading and looking for specific words or facts without being interested in meaning

True or False: One of the key limitations of internal control is the cost of the control weighed against the benefit of incurring the cost of the control.

Select the correct answer: The principles of internal control include…

Select the correct answer: Why shouldn’t I use the “BCC” field?

Select the correct answer: I should only forward email when…