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Question 1 of 4

1. Question
True or False: Customer service is the way you treat the people who support your company
- True
- False
Correct

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Question 2 of 4

2. Question
Select the correct answers: Critical elements of customer service are:
- A customer service focus
- Defined within your organization
- Given life by the members of the organization
- Be a problem solver
- Measure it
- Reinforce it
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Question 3 of 4

3. Question
Select the correct answers: Customer basic needs:
- They want to be understood
- They want to feel welcome
- They want to feel important
- They want to feel comfortable.
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Question 4 of 4

4. Question
True or False: External customers are the people, departments, or tenants who are the end users of our organization’s products or services.
- True
- False
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