Quiz

Select the correct answers: Here are some important misconceptions for you to keep in mind when you are having a conversation:

People always pay attention when you are speaking to them
When people say they are paying attention, they really are
When someone says "I know," they really do
Saying something over and over will ensure that your listener understands.

True or False: While we deliver a message through words, we are also emphasizing, confirming, or even negating what we say through our tone of voice and our non-verbal body language.

True
False

Select the correct answers: Communication barriers:

Noise
Language
Culture
Disinterest
Experience
Education

Select the correct answers: Open questions give us more information because:

They encourage other people to talk
We get opinions and ideas from others
They can help us determine if people have interpreted what we say correctly
They can help us arrive at consensus much more readily

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