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Question 1 of 4
1. Question
Select the correct answers: Your action plan for angry, aggressive people should include:
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Question 2 of 4
2. Question
Select the correct answers: When your problem person is talking:
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Question 3 of 4
3. Question
True or False: A powerful key to bringing out the best in people at their worst is to give them the benefit of the doubt and assume a positive intent behind their problem behavior
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Question 4 of 4
4. Question
True or False: Assertive behavior means standing up for your personal rights, and acting in direct, honest, and appropriate ways that express your thoughts, feelings, and beliefs without violating others’ rights.
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