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Question 1 of 4

1. Question
Select the correct answers: Least helpful phrases
- You shouldn’t feel that way.
- Why did you do/say that?
- I know exactly how you feel.
- That’s not important.
- I know exactly how you feel.
- Do you want to know what I think? Here’s what you should do.
- Any phrase that contains the words always, never, all the time, everyone or permanently.
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Question 2 of 4

2. Question
True or False: The fish bone is a way to combine brainstorming with a visual representation that organizes the information at the same time.
- True
- False
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Question 3 of 4

3. Question
True or False: Benchmarking is helpful whether you are looking at systems, processes, or methods.
- True
- False
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Question 4 of 4

4. Question
True or False: When we channel the energy from stress in positive ways, we can accomplish things that we never imagine
- True
- False
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