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Question 1 of 5

1. Question
True or False: Good organisational skills ensure the smooth running of an office
- True
- False
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Question 2 of 5

2. Question
True or False: A supervisor is not a member of the management team
- True
- False
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Question 3 of 5

3. Question
Select the correct answer: When entries are made in a diary always remember to follow the following guidelines
- Write neatly and clearly
- Print all names and include all possible contact numbers
- Make initial appointments in pencil and confirm in ink
- As soon as you receive a new diary, transfer all pre-arranged appointments and fixed information from the old diary to the new diary (for example set meeting dates, subscriptions due, etc.).
- All for the Above
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Question 4 of 5

4. Question
True or False: When a secretary places a call personally or on behalf of the manager it needs to be done with efficiency
- True
- False
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Question 5 of 5

5. Question
Select the correct answer: An informal report consists of three main component parts:
- The introduction
- The findings or body of the information
- The conclusion together with recommendations, if appropriate
- All of the Above
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