Quiz

True or False: Receptionists answer telephones, route and screen calls, greet visitors, respond to enquiries from the public, and provide information about the organisation.

True or False: Effective listening skills are not an essential part of your telephone communication skills.

Select the correct answers: Some personal qualities that a receptionist is expected to have in order to do the job successfully include: 

True or False: Always send e-mails in capital letters.

Select the correct answers: Basic e-mail etiquette: